Policy

Returns, exchanges & damages

Damaged or wrong item? Tell us within 48 hours and we'll make it right.

1. What's eligible

We accept returns or exchanges only if your piece arrives damaged, defective or different from what you ordered. Because every piece is chosen with you personally on WhatsApp before you pay, we don't accept returns for a change of mind.

2. Time window

Tell us within 48 hours of delivery, on WhatsApp at +91 98112 04264.

3. Damaged or wrong item

Please record a short unboxing video when you open your parcel — it helps us sort any issue out quickly. Send us the video along with photos of the problem, and we'll arrange a replacement or a refund.

Hand-delivering in Bengaluru? Check your piece at the door — if anything's wrong, hand it back and we'll replace it.

4. Exchanges

Exchanged pieces must be unused, with their original packaging and tags. Earrings can't be exchanged for hygiene reasons unless they arrive damaged. Exchanges are for a piece of equal or higher value, and you pay the difference.

5. Refunds

Approved refunds go back to your original payment method — UPI or bank transfer — within 5 to 7 working days of approval.

6. Custom orders

Custom-designed pieces are made just for you, so they can't be returned or exchanged. We share design sketches and progress photos for your approval before anything is made, and we'll repair any manufacturing defect reported within 7 days.

Still unsure?

Message us — a person answers, and we would rather sort a problem out than have you keep something you don't love.